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Sales Policies
Warranty
• Future Home Systems
has carefully selected its suppliers to ensure they offer high quality,
technologically advanced products which are backed up by respectable
warranties. We proudly honor all warranties provided by our
manufacturers** and we will facilitate the return of your defective
item to the manufacturer. The charges for shipping to and from the
manufacturer which are incurred by Future Home Systems will be billed
to your credit card. Ground shipping charges from Future Home Systems
to you are free of charge.
Shipping
Methods
• Future Home Systems, and its suppliers ship via UPS, FedEx, and DHL. We will make every attempt to use the carrier you have selected but in some cases this may not be possible. We will, however, always ship via the same shipping method you have selected -Next Day Delivery, for example.
Affordable Shipping Charges
• Future Home Systems does not add on any handling fees to your order. We simply pass along the shipping charges we incur from the respective Carrier. We have also made agreements with some of our suppliers with nationwide coverage to ship orders directly to our customers. Our website can calculate the closest shipping hub to you and will offer the lowest possible freight charge. All orders are completely insured and can be sent to any shippable address that is convenient for you.
Split Shipments
• For multiple-item orders, we attempt to ship the whole order from the location closest to you. This is not always possible due to the items selected, availability of the parts, and the time it takes to receive some special ordered items. When it is not possible to ship your entire order from a shipping center closest to you, we will split the order and ship from multiple shipping centers. At this time, we do not offer the option to hold all items for same time delivery.
Shipping Address
• When placing an order please be sure to select a secure shipping address, preferably a location where someone will be able to sign for the parcel during business hours when it is delivered. Future Home Systems ships via FOB: Shipping Hub and you agree that the responsibility of the parcel transfers to you when the package is received by the Carrier. If items are lost in transit or not delivered to your address Future Home Systems, on your behalf, will contact the Carrier and initiate a claim for the lost package. A refund will be applied to your account or toward the method of original payment only if the Carrier successfully resolves the claim and issues a credit to Future Home Systems.
Returns Must Meet ALL Applicable Criteria
• If your returned product does not match all applicable criteria listed below, it will be rejected by our Returns Center and returned back to you at your cost. Consequently, your RMA will be nullified, any credit request will be denied, replacement orders will not be made, and you will be charged for all shipping to and from our Returns Center that may be incurred by Future Home Systems. By requesting an RMA and/or shipping a return in violation of this policy you hereby agree to accept our shipment of the return back to you and to the payment of all shipping costs to and from our Returns Center. Our arrangements with our suppliers and manufacturers allow us no room to make exceptions.
Basic Criteria
• All returns must include the following:
1. Original packaging (manufacturer's box, styrofoam, plastic bags, etc.)
2. Original intact UPC barcode. Do not cut out the UPC code (for rebates) until you have examined and tested the product to your satisfaction. Removal of the UPC code voids any possibility of return regardless of RMA or credit request status.
3. Valid Return Merchandise Authorization (RMA).
4. The return must be complete and include all accessories (cables, transformers, antennas, remote controls, batteries, software disks, etc.)
5. Manufacturer documentation (manuals, warranty cards, registration information, etc.)
6. The RMA number must not be written on the original manufacturer's packaging or box. Please write the RMA number on the label used to return the item or the brown shipping box. Items received with any writing on the original manufacturer's packaging or box will be refused and returned to you at your cost and without credit approval.
Basic Return Policy
• Unless otherwise stated below, you have 21 days from the date your product left the warehouse (regardless of when you actually took delivery of the product) to get a valid RMA from our website and get your product to a shipper to return back to us. It does not have to be back in our warehouse within 21 days, but it does have to be in the possession of the shipper (along with the valid RMA). RMAs must be valid, unexpired, and issued for the product being returned. Only one RMA is issued per return. When it expires, you may no longer return your product.
• If you are ineligible for an RMA, contact the manufacturer directly or check any applicable warranty you might have.
• Except as provided for verified defective products (See Special Returns Policy for Defective Products below), you will be responsible for all shipping charges for returns sent to our Returns Center.
• All products are subject to a 15% restocking fee (except where prohibited by law) if returned opened or in a non-factory sealed box, provided that there is no restocking fee for defective products (see Special Returns Policy for Defective Products below).
• Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and basic returns policy, the purchase price will be credited to the credit card used for the original purchase. For merchandise purchased with a gift card as the sole payment method, we will refund the balance due to you back to a new gift card unless the balance is less than $5 or prohibited by law.
• Please allow up to fourteen days from shipment for your return to arrive at our Returns center, delivery times vary based on shipper selected. Your return will be processed within 5-7 business days (excluding Saturdays, Sundays, and holidays) after receipt of the item.
• Some of the items we sell have Special Return Policies. See the appropriate policy below to see if items you purchase are affected.
• The risk of loss for the product being returned shall be with you at all times during the shipment of such product to the returns center and with respect to any shipments from the returns center back to you, the original distributor or manufacturer, or any buyer through the liquidation process. Title to the product being returned will remain with you at all times and transfer from you to the original distributor, or a third party in the case of a liquidation of the return, only upon receipt of the products by such distributors or buyers.
Special Return Policy
Defective Products
• Defective products can only be returned in exchange for the exact same product, or at the sole discretion of Future Home Systems, the purchase price will be credited to the credit card used for the original purchase (or, if possible, through the original payment method such as PayPal or Google Checkout). Defective products may only be returned within 21 days of the date your product left the warehouse (regardless of when you actually took delivery of the product).
Once your return is processed, and is verified to meet the basic criteria above and to be defective, your replacement order will be sent to fulfillment. How quickly your replacement product ships after that depends on product availability.
For products that we verify to be defective, we will reimburse you for your original shipping expenses, provided that your defective return must be shipped via ground shipment only. If you return your product via a faster, more expensive shipper, you incur the expenses yourself and any request for reimbursement will be denied.
Future Home Systems in its sole and absolute discretion shall be the sole determiner of whether a product is in fact defective.
Oversize Televisions
• Oversize televisions (27 inches and larger) may not be returned at all. Be advised that the following responsibilities are yours upon taking delivery of your oversize television.
• You must carefully inspect the box your TV comes in before the shipper leaves your premises. If you discover damage, or an incorrect item, refuse delivery. The shipper will remove the oversize TV and we will credit your order.
• Do not sign the shipper's release form unless you have inspected the TV. Your acceptance of the TV constitutes your acceptance of the condition of the TV as delivered, and you understand that you cannot return the TV.
• After delivery, contact the manufacturer directly or check any applicable warranty you might have.
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